Refunds & Returns
You may request a return within 30 days of receiving your order. Contact us first so we can provide return instructions.
Return eligibility
- For change-of-mind returns, items must be new and unused, in their original packaging, with tags where applicable.
- Please provide your order number, receipt, or other proof of purchase.
- Sale or discounted pricing does not, by itself, make an item ineligible for return. The same return conditions apply.
- Damage, defects, or an incorrect item on arrival should be reported using the process below.
Gift cards, personalized or special-order items, perishable goods, personal-care goods, hazardous materials, flammable liquids, and gases are excluded from change-of-mind returns. Contact us if an excluded item arrives damaged, defective, or incorrect, or if you have questions about eligibility.
How to start a return
Email admin@maternitymiracles.com or use our contact form within 30 days of delivery. Include your order number, the item you want to return, and the reason.
Please arrange the return with us before sending your package. Do not send it to the manufacturer. We will confirm the return instructions for:
Maternity Miracles
963 Topsy Lane
Suite 306 - 118
Carson City, NV 89705
Who pays return shipping?
- Incorrect, defective, or damaged-on-arrival items: we provide a return shipping label at no cost to you after reviewing the issue.
- Change-of-mind and other customer-requested returns: the customer pays return shipping.
Use a trackable shipping service and keep your tracking receipt. Original shipping charges, if any, are non-refundable.
Damaged, defective, or incorrect items
Inspect your order when it arrives and contact us promptly, within 30 days of delivery. Include photos or video clearly showing the damage, defect, or incorrect item with your order number.
We require this evidence before arranging replacement parts or another resolution. After review, we will explain the applicable replacement or return options. A damaged or incorrect item on arrival is handled through this process rather than the new-and-unused condition required for change-of-mind returns.
Refunds
We inspect returned items and notify you of the outcome. Approved returns receive a full refund of the amount paid for the returned items to the original payment method. Customer-paid return shipping and any original shipping charges are not included in that refund.
Refunds are processed within 7–10 business days of receiving your return, excluding weekends and holidays. Your bank or payment provider may take additional time to post the refund.
Processing or shipping an order does not cancel its eligibility for a return and refund after delivery. Eligibility is determined by this return policy.
Order changes and cancellations
Contact us within 12 hours of placing your order to request a change or cancellation. After this window, processing may already be underway and we may be unable to change or cancel the shipment. If the order ships, eligible items can still be returned after delivery under this policy.
Exchanges
Contact us to arrange the return of an eligible item. Once the return is accepted, you may place a separate order for the item you prefer. If we sent an incorrect item, use the incorrect-item process above.
Lost or undeliverable packages
If tracking suggests your order is lost, or a package is returned as undeliverable, contact us with your order number. We will review the tracking and address information and explain the next steps. We will work with the carrier on a lost shipment and arrange a replacement or refund as applicable.
Incorrect addresses may result in additional return or reshipping costs. Refusing delivery is not a substitute for arranging a return with us. Any return or refund is reviewed under this policy.
Late or missing refunds
Check your bank or payment account, then contact your payment provider about posting times. If the refund is still missing, email admin@maternitymiracles.com.
Privacy and return review
Information collected during returns is securely stored for a reasonable time and may be used for fraud protection, research, or analysis. It may be disclosed to state and territory departments as required by law. We may decline returns that do not meet this policy.
For help, contact Maternity Miracles.
