Frequently Asked Questions (FAQ)
Welcome to Maternity Miracles! We've compiled a list of frequently asked questions to help you with your shopping experience. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team.
Ordering & Products
What kind of products does Maternity Miracles offer?
Maternity Miracles specializes in 3-in-1 baby strollers and car seat travel systems, along with a curated selection of baby and mom accessories, including stylish diaper bags and cozy bedside cribs. Our mission is to provide luxury and affordability in parenting essentials.
What is included with the Luxury 3-in-1 Stroller Travel System?
The Luxury 3-in-1 Stroller Travel System includes the stroller frame, bassinet, infant car seat, and ISOFIX base, plus six accessories:
- Large diaper bag
- Seat mattress
- Mosquito net
- Summer mat
- Rain cover
- Foot cover
The system supports bassinet, stroller-seat, and infant-car-seat configurations. Follow the supplied instructions for each configuration.
What weight and age limits apply to the Luxury 3-in-1 Stroller?
- Stroller: a stated capacity of up to 55 lb, subject to the supplied manufacturer instructions.
- Bassinet mode: stop use by about 5 months, or sooner if your baby can push up on hands and knees. Never exceed the manufacturer’s limit.
- Infant car seat: follow the manufacturer’s stated height and weight limits, rather than age alone. Keep the seat rear-facing for as long as permitted by its manufacturer.
Follow the supplied height, weight, and developmental limits for every configuration. Always use the harness and brakes as directed and never leave a child unattended.
How much does the stroller weigh, and what are its listed measurements?
- Stroller weight: approximately 23 lb.
- Complete set weight: approximately 35 lb.
- Sitting height: approximately 32.3 in.
- Inside bassinet width: approximately 14.2 in.
- Handlebar height: approximately 47 in.
See the product page for the current specifications and images.
Does it fold, and can the stroller seat face either direction?
Yes. The frame has a one-hand fold, locks, and stands upright for storage. The compatible seat can face the parent or face forward, with multiple sitting and reclining positions. Use each configuration according to the supplied instructions.
Which colors are available?
The system is offered in Perfect Pink, Royal Khaki, Brilliant Dark Blue, Majestic Black, and Luxurious Creamy White. Check the product page for current color availability, pricing, and promotions.
How do I clean the stroller?
Wipe the surfaces with a damp cloth and mild detergent according to the supplied care instructions.
Do your products come with a guarantee?
We offer 30-day returns from the date you receive your order for items in new, unused condition and their original packaging. Please see the Returns & Refunds section below for return-shipping responsibilities and how to start a return.
Can I order a gift for someone else?
Yes, you can order products as gifts for others.
Shipping & Delivery
How long does order processing take?
Please allow 1–3 business days for order processing. Our shipping department operates Monday through Friday, from 10 AM to 2 PM Pacific time, excluding weekends. Orders placed over the weekend are processed on the following business day.
What are your average shipping times?
After your order is processed and shipped, transit typically takes 3–7 business days. This is in addition to the 1–3 business days for processing. Transit times may vary depending on your location and other external factors.
Do you offer free shipping?
Limited-time offer: FREE Priority Shipping. Your Priority Shipping upgrade is on us — normally $19.99. Automatically included at checkout, with no code or minimum order required. Available within the lower 48 United States.
Where do you ship to?
At this time, we only offer shipping within the lower 48 states of America. We regret that we cannot process orders outside this region. Please contact our customer support team for inquiries regarding international shipping.
How can I track my order?
Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment.
What if my shipment is delayed, lost, or damaged?
While we strive to meet our shipping timeframes, some factors beyond our control may occasionally cause delays. If there is a delay, we will inform you and provide an updated estimated delivery time. In the rare event that your shipment is lost or arrives damaged, please notify us immediately. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.
What happens if my package is undeliverable?
If a package is returned as undeliverable, contact us with your order number so we can review the tracking and address information and explain the next steps. Incorrect addresses may result in additional return or reshipping costs. Refusing delivery is not a substitute for arranging a return with us. Any return or refund is reviewed under our return policy.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of receiving your order. Change-of-mind returns must be new and unused, in their original packaging, with tags where applicable and proof of purchase. Sale or discounted pricing alone does not prevent a return. See our return policy for item-specific exclusions and the damaged- or incorrect-item process.
How do I initiate a return?
Please use our contact form to start the return process as soon as possible if you have any issues with your order. Do not send your purchase back to the manufacturer. Return items to:
Maternity Miracles
963 Topsy Lane, Suite 306 - 118
Carson City, NV 89705
Who covers the return shipping costs?
If the return is due to an error on our part (e.g., you received an incorrect or defective item), Maternity Miracles will provide a return shipping label at no cost to you. In all other cases, customers are responsible for covering return shipping costs. Original shipping costs are non-refundable.
How long does it take to process a refund?
Refunds are processed within 7-10 business days of receiving your return, excluding weekends or holidays.
Can I get a replacement for a defective or incorrect item?
Contact us promptly, within 30 days of delivery, with your order number and photos or video showing the damage, defect, or incorrect item. We review this evidence before arranging replacement parts or another resolution. For an approved return caused by an incorrect or defective item, including damage on arrival, we provide a return shipping label at no cost to you.
What if I haven't received my refund yet?
If you're awaiting a refund but haven’t received it yet, first check your bank account. Then, depending on your payment method, contact your bank or credit card company. Refund postings can take time. If you've done both and still haven't received your refund, please email us at admin@maternitymiracles.com.
Cancellations & Changes
How long do I have to make changes or cancel my order?
Contact us within 12 hours of placing your order to request a change or cancellation. After this window, processing may already be underway and we may be unable to change or cancel the shipment. Processing or shipment does not remove eligibility for a return after delivery under our 30-day return policy.
Privacy & Security
How do you handle my personal information?
Your submission of personal information through the store is governed by our Privacy Policy. We collect information about your device, your interaction with the site, and order information to process your purchases and communicate with you. We assure that none of your personal data will be shared with third parties without your explicit consent, except for affiliated entities, vendors, partners, and service providers.
Is my payment information secure?
Yes, our payment processor utilizes cutting-edge encryption and security protocols, safeguarding your financial data at every step. Credit card information is always encrypted during transfer over networks.
Do you use cookies?
Yes, we use a number of different cookies, including functional, performance, advertising, and social media or content cookies, to optimize your experience on our site and to provide our services.
Contact Us
How can I contact customer support?
You can reach our customer support team via:
- Email: admin@maternitymiracles.com
- Phone: +1 (628) 251-1293
- Contact Us
What is your physical address?
Our physical address is:
Maternity Miracles
963 Topsy Lane, Suite 306 - 118
Carson City, NV 89705
