Frequently Asked Questions

Can I still make changes to my order after placing it?

Order changes, cancellations, shipping address update needs to be done within 48 hrs upon placing them. You can send us an email at for any requests.

Where are you based?

South Lake Tahoe, California

How long will it take to receive my order?

Estimated shipping time takes 8-15 days from the time you place your order.

How can I track my order?

You may track your order by visiting this link:

Orders (excluding customized product) information generally becomes available 48 to 72 hours after you place the order.

Can I pay using my debit/credit card?

Yes you can! We accept all major credit/debit card payments

Is my card information secure?

Your card information is encrypted during transmission, and we assure you that the information you provide is only used for the requested transaction and is not stored.

What do I do if my product is faulty?

If you receive a faulty item, please send us an email at so our Customer Service team can assist you.

What is your return/refund policy?

Please see refunds and returns policy via this link:

Still got questions?

Please send us an email at and we will get back to you as quick as we can. Alternatively use our contact form here!

Easy Returns

Didn't fall in love in 30 days, don't worry we will take the product back.

Free Shipping

We hate shipping charges as much as anyone else! That's why if you spend over $100 you will get FREE shipping automatically applied to your order.

Questions? Ask Away!

We are always here to help you with whatever questions you have. Please visit our contact us page and we will get back to you as soon as possible.



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